Return Policy
At Luis Sweety, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. This Return Policy outlines our return process.
Conditions for Return:
- The product must be returned in its original condition, unused, and in its original packaging.
- You must contact us within (620) 583-8757 days of receiving the product to request a return.
- Products damaged due to shipping errors must be reported immediately with photographic evidence.
Return Process:
- Contact Us: Please contact us via email at [email protected] or call us at (620) 583-8757 to inform us of your intention to return a product. Please provide your order number and reason for return.
- Return the Product: After we confirm your return request, you will receive detailed instructions on how to return the product. Return shipping costs will be the responsibility of the customer unless the product is defective due to manufacturer error.
- Refund: Once we receive and inspect the returned product, we will refund you via your original payment method within (620) 583-8757 business days.
Products Not Eligible for Return:
- Products that have been used or damaged due to customer error.
- Expired products.
- Products that were on sale or part of a special promotion (unless defective).
Note: This Return Policy is subject to change without notice. Please check this website periodically for the most up-to-date information.